FAQ Take a virtual tour

Does SFWMPAC present or produce events?
Can we sell our own tickets?
Are the lobbies available for receptions?
May I use my own caterer?
What will my performance or event cost?
What is a Performance Bond?
Where do we park vehicles for event staff, loading and unloading?
Where will event guests park?
Is the building ADA accessible?
What time can we load in and set up?
What must be included in our program?
To where should our programs be delivered?
Can you display my poster in your case? If so, what size should it be?
Can we sell merchandise?
What is IATSE stage labor?
Can we make an audio or video recording of our event or performance?

Does SFWMPAC present or produce events?
No. SFWMPAC is the department of the City and County of San Francisco responsible for managing the rental and maintenance of the Performing Arts Center facilities. Production and promotion of all events and performances is the responsibility of Licensees.

Can we sell our own tickets?
No. Licensees must use a center-affiliated box office for ticket sales services.

Are the lobbies available for receptions?
Yes. Receptions may take place as stand-alone events or in conjunction with performances. Lobby receptions are subject to additional rent and labor costs.

May I use my own caterer?
Patina Catering is the exclusive provider of all concessions and catering services. Licensees must enter into a separate agreement with Patina Catering for food and beverage service. For more information, please contact Patina Catering’s Sales Manager at 415.252.1933.

What will my performance or event cost?
Cost depends on technical needs, as well as the timeline for load in, presentation and load out. While all performances and events are unique, costs typically range from $15,000 - $50,000 each.

What is a Performance Bond?
A Performance Bond is a deposit paid to cover your estimated labor and equipment expenses. For ticketed events, the Performance Bond will be fully refunded provided that box office receipts are sufficient to cover expenses. For performances and events with no paid admission, the Performance Bond is used to cover expenses, and the unused portion is refunded at the time of settlement.

Where do we park vehicles for event staff, loading and unloading?
Arrangements may be made in advance to load and unload in the horseshoe driveway, located between the Veterans Building and Opera House. Street parking for large trucks and vehicles must be arranged in advance, and may require approval of the San Francisco Municipal Transportation Agency. Up to three vehicle parking spaces adjacent to the Opera House can be made available for Licensee staff or performers. See Technical Specifications for loading information.

Where will event guests park?
See Directions & Parking.

Is the building ADA accessible?
Yes. The Box Office is happy to work with you to accommodate special needs.

What time can we load in and set up?
Access hours will be determined at the time of booking.

What must be included in our program?
While a printed program is not required, any printed program must include the emergency exit diagram and a list of the War Memorial Board of Trustees provided in Appendix D of your Short Term License Agreement.

To where should our programs be delivered?
Delivery of programs must be coordinated in advance. SFWMPAC has limited storage for programs and cannot facilitate return shipping of any items.

Please address delivery to:

War Memorial Opera House
North Stage Door
Attention: Jamye Divila, House Manager
301 Van Ness Avenue
San Francisco, CA 94102

Can you display my poster in your case? If so, what size should it be?
The War Memorial Opera House has one poster case available for Licensee use. Posters are rotated as space becomes available. Posters should measure 81.5" tall by 43" wide.

Can we sell merchandise?
Yes. Merchandise sales must be approved in advance. SFWMPAC retains 10% of gross sales plus applicable sales tax. Licensee must provide seller(s). No food sales are permitted.

What is IATSE stage labor?
The International Alliance of Theatrical Stage Employees, Moving Picture Technicians, Artists and Allied Crafts of the United States, its Territories and Canada (IA or IATSE) is a labor union for entertainment and related industries. SFWMPAC requires the use of IATSE Local 16 stagehands to perform all theatrical work in our venues.

Can we make an audio or videorecording of our event or performance?
Arrangements for recording must be made in advance and require a separate agreement. Recording(s) may require additional equipment rentals, union labor and origination fees.